Returns and refunds

Return and refund conditions

Bonmarks Oy acts as a marketer of products and services and as a supplier of products to the customer. The online shop takes care of the legal obligations related to the trade and other obligations it determines itself.

If you wish to exchange the product, you can do so by returning the product by post (return fee 6,90€) and placing a new order.

Discounted products also have a right of exchange and return.

The customer is responsible for paying the refund. The refund fee is 6,90 €. The cost of the refund will be deducted from the amount to be refunded.

  1. The customer must first indicate the products to be returned using the "Return Form" in the Bonmarks online shop, based on the order number and email address. Please note that returns without an electronically completed return form will be rejected.
  2. Please pack your return carefully in the original packaging. You can return the product via Post with the return code "636308" and deliver the returned product to a Post office or a post office. When returning a delivered order, please include the return part of the delivery note with your order number, name and contact details.
  3. For returns, you as the customer are financially responsible for the arrival of the shipment at the Bonmarks Oy office. Please keep the receipt from the post office until we have received and registered your return.

Note! When returning from abroad, use local parcel delivery services. The customer is responsible for paying for the return. The service provider will charge you for transporting the package back to our online store.

In addition, you can return products purchased from our online store free of charge to Bonmarks Oy's office in Helsinki Lauttasaari on weekdays between 10-16.

Bonmarks Oy
Melkonkatu 24c
00210 Helsinki

In addition to the product, take the order confirmation you received by email when you made your purchase and any proof of payment. The delivery note accompanying the parcel is not valid as proof of payment.

We do not accept returns more than 14 days after delivery. Once a return has been accepted, the money will be refunded directly to your account after the return has been received and processed. Upon receipt of the return, we will refund the value of the return to you without delay or at least within 21 days of the return being received by us for processing.

The refund will be made using the payment method you used when you placed your order. A refund fee of €6.90 will be deducted from the amount to be refunded.


Problem situations

If a product is lost or damaged during transport or otherwise does not match your order, you must report the fault within 14 days to the parties listed in the exchange and return policy. If the parcel is damaged in the post, you must make a claim to the post office immediately.